The unified Customer Experience Platform, Zoho CRM Plus is a sales force automation system that brings under the same roof your sales, marketing, and support teams thus ensuring the best customer experience across all channels. The platform can handle customers across all lifecycle stages and gradually convert a customer from qualified prospect to brand advocate.
Here is what Zoho CRM Plus can do for your business growth:
Bring together all teams
Zoho CRM Plus allows you to align all your teams and give them access to one stream of information so the customer stays at the centre of your activity. The members of your team will be able to collaborate in real time to provide a consistent customer experience at every step of a sale.
AI learning – Artificial Intelligence
Zoho’s AI-based voice assistant, ZIA, can make your work smarter by predicting business trends, determining the best time to contact a customer, identifying customer sentiment, and creating intelligent business dashboards. Navigating through today’s complex customer lifecycle is now a lot easier!
Multiple help channels for your customers
Customers can find solutions to their problems by accessing your knowledge base, raising tickets, or chatting with support agents.
Process automation with Blueprint
Processes that connect sales and support teams can be built and automated so the right people are involved and compliance from teams is ensured at every step.
Consulting analytics to make the best decisions
You can weigh your business decisions based on data from your company’s marketing, sales, and support, provided through interactive dashboards.
Contact us for more information on a sales force automation system for your business!